Our return policy period lasts for 30 days, and if 30 days have gone by since the day you received your order we can’t offer you a refund or exchange. Your return must be postmarked before the 30 day period ends or your return will not be processed.
To be eligible for a return, your item must be unused and in the same condition that you received it. This includes plastic and tagging being intact. Items that are washed will not be exchanged or refunded.
Living in the Light co.
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
Please include a note with the following information by email (you can use the “Contact Us” section to send this information):
Your Order Number
Reason for Return
To complete your return, we require a receipt or proof of purchase which can be found in your e-mail confirmation.
Exchanges only allowed on full price items, sale items are FINAL SALE. If you need to exchange an item for a different size, send us an email through our “Contact us” section with the size you would like to exchange for and mail your item to:
Make sure you have your tracking information for your return in case it is needed. Please allow 5-7 business days for us to process your request once we receive your package.
Shipping times may vary for returns/exchanges depending on where you live.
We do not pay for return shipping labels on exchanges. However, we do pay for the shipping when we send the item back to you. Shipping costs are non-refundable.
Within your exchange, please include a note with the following information:
Your Order Number
Reason for Exchange
If you have a damaged or incorrect item, you must contact us through our “Contact us” form within 7 days of receiving your order. If damaged, please include a photo (ensure the item is on a flat/solid color surface) that clearly shows the defect along with a description.
LOST OR STOLEN PACKAGES
Living in the Light is not responsible for lost/stolen packages or shipping issues once we mail your order. When the package leaves our facility, responsibility of the package and tracking lies with the mail carrier such as USPS.
If you believe your package may have been lost or stolen, please contact the mail carrier and our customer support team so we can assist you.